Privacy Policy

Last updated: September 8, 2026

This Privacy Policy explains how MH VoiceHub ("we," "us") collects, uses, and shares information when you purchase or use the MH VoiceHub platform ("Platform"), and how your customers' call data is handled on your behalf.

1. Information We Collect

Business & account information: your business name, contact details, services, pricing, and service area, provided during setup.
Billing information: handled directly by Paddle, our Merchant of Record. We do not receive or store full card numbers.
Call data: call recordings, transcripts, and metadata (time, duration, caller number) generated when your customers call your AI voice agent, used to answer calls, book appointments, and improve accuracy.
Dashboard data: contact records and booked appointments created in your MH VoiceHub dashboard as a result of answered calls.
Support communications: messages you send to our support email.

2. How We Use Information

To operate, configure, and maintain your AI voice agent and dashboard.
To answer calls, qualify callers, and book appointments on your behalf.
To bill the Setup fee and Monthly Plan, and to calculate any per-minute overage.
To monitor and improve the accuracy and reliability of the Platform.
To respond to support requests.

3. How We Share Information

We share information only as needed to deliver the Platform:

Paddle: our Merchant of Record, which processes payments, billing, and applicable taxes.
Dashboard infrastructure providers: the underlying platform infrastructure that powers your MH VoiceHub dashboard, contacts, and booked appointments.
AI voice and telephony providers: the infrastructure used to answer calls and process call audio into transcripts and bookings.

We do not sell your information or your customers' call data to third parties.

4. Data Retention

Call recordings and transcripts are retained for as long as needed to provide the Platform, support quality review, and power the Monthly Plan's reporting features, or until you request deletion. Business and dashboard data is retained for the duration of your account and a reasonable period afterward for record-keeping.

5. Your Choices

You may request a copy of, or deletion of, your business's call data and dashboard records by contacting momin@mhvoicehub.com.
Your customers who call your AI voice agent may direct privacy requests about their own call data to you as the business owner. We will assist you in fulfilling those requests.

6. Security

We use reasonable administrative and technical safeguards to protect the information described in this policy. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Platform is intended for business use by HVAC contractors and is not directed at children. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact

If you have questions about your data privacy or wish to contact the Data Controller, please reach out directly to the owner at mominhasnain8@gmail.com.